ANALYZING THE ADOPTION OF GREEN TAXI SERVICES: A MULTI-STAKEHOLDER PERSPECTIVE
DOI:
https://doi.org/10.2478/eoik-2025-0069Keywords:
Green taxi, Best-Worst Method, PLS-SEM, Environmental Behavioral Intention, Multiple stakeholdersAbstract
This study explores the relationship between three dimensions (Environmental, Social, and Economic) and consumers' intention to adopt green taxis from the perspective of different stakeholders. Utilizing the Triple Bottom Line theory, the study investigates the Environmental Behavioral Intention of consumers. Consumer data was collected using a purposive sampling method, involving over 200 consumers. Additionally, 10 experts, including researchers and managers, were invited for interviews. A hybrid approach, combining Partial Least Squares Structural Equation Modelling (PLS-SEM) and multi-criteria decision-making techniques, specifically the Best-Worst Method (BWM), was employed to identify the key factors driving green taxi adoption in Vietnam. Ten hypotheses were proposed, and the results confirmed 4 out of the 10 hypotheses. The findings reveal that consumers are primarily influenced by Environmental Attitudes, Media Influence, Perceived Comfort, and Travel Time Period. In contrast, managers focus predominantly on economic factors, demonstrating a negative mindset by prioritizing economics over environmental and social dimensions, which might lead to green washing behavior. Meanwhile, researchers emphasize environmental concerns. These disparities highlight inconsistencies among stakeholders, underscoring the need for collaborative strategies that align priorities and foster the adoption of green taxi services. The government should educate the public about the negative consequences of conventional vehicles, including global warming, environmental pollution, and dependence on fossil fuels. Also, having sanctions for greenwashing firms should also be applied.
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