THE IMPACT OF DIGITAL HRM IMPLEMENTATION ON PUBLIC SECTOR PERFORMANCE: A QUANTITATIVE ANALYSIS OF SERVICE DELIVERY EFFICIENCY

Authors

  • Aigerim Amirova
  • Saule Iskendirova
  • Aliya Daueshova
  • Azamat Zhanseitov
  • Murager Abylasimov

DOI:

https://doi.org/10.2478/eoik-2025-0067

Keywords:

Digital HRM, Public Administration, Kazakhstan, Service Delivery, Digitalization

Abstract

This study investigates the extent to which digital HRM systems are

implemented in public sector organizations and the assessment of the

effectiveness of technology in enhancing organizational performance.

Through quantitative analysis of survey data from managers (n=25),

HR professionals (n=50), and employees (n=70), the research exam-

ines implementation success factors and their impact on service de-

livery. Findings reveal optimal ROI at moderate budget allocations

(10-14%) and a strong correlation between implementation effective-

ness and service quality (β=0.4058, p=0.001). Departments obtained

between 19.8% and 25.1% increase in efficiency with system usability

proved to have a strong positive correlation with perceived system use

(r = 0.96). The study makes multiple theoretical and practical con-

tributions by presenting proven implementation strategies and intro-

ducing the efficiency ratio to assess digitalization effectiveness in the

public sector.

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Published

2025-09-01

How to Cite

Aigerim Amirova, Saule Iskendirova, Aliya Daueshova, Azamat Zhanseitov, & Murager Abylasimov. (2025). THE IMPACT OF DIGITAL HRM IMPLEMENTATION ON PUBLIC SECTOR PERFORMANCE: A QUANTITATIVE ANALYSIS OF SERVICE DELIVERY EFFICIENCY. ECONOMICS - INNOVATIVE AND ECONOMICS RESEARCH JOURNAL, 13(3), 303–318. https://doi.org/10.2478/eoik-2025-0067

Issue

Vol. 13 No. 3 (2025): ECONOMICS - INNOVATIVE AND ECONOMICS RESEARCH JOURNAL

Section

Original Scientific Paper

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